Shipping policy

Order Processing

Orders are generally processed and shipped within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding major U.S. holidays.

Processing times may be longer during product releases, holidays, sales, or periods of unusually high order volume.

Shipping

Available shipping methods and prices are displayed during checkout.

Delivery estimates provided by the carrier are estimates and are not guaranteed delivery dates.

Once an order has been transferred to the shipping carrier, delivery times are primarily controlled by the carrier.

Unless otherwise specified, most single cards are shipped in a plain white envelope.

• Booster packs: Orders of 1–2 packs ship in a plain white envelope. Orders of more than 2 packs ship in other packaging.
• Booster boxes and similar bulky items: Shipped in a box.
• Single cards: Orders of up to 40 cards ship in a plain white envelope. Orders of more than 40 cards ship in other packaging.
• Higher-value cards: Any single card valued at more than $20 ships in other packaging.

Other packaging may vary depending on the item.

Tracking

When tracking is available, tracking information will be provided through the customer's order information and/or shipping confirmation.

Customers are responsible for providing an accurate and complete shipping address.

Incorrect Addresses

If an order is returned to Prestige TCG LLC because the customer provided an incorrect or incomplete address, the customer may be responsible for additional shipping costs required to reship the order.

Lost or Delayed Packages

If tracking indicates that a package is delayed, customers should first allow the carrier's stated delivery window to pass.

Prestige TCG LLC will work with the customer and carrier when appropriate to investigate lost or missing shipments.

Delivered Packages

If tracking indicates that an order was delivered but the customer cannot locate it, the customer should first check with household members, neighbors, building management, and the shipping carrier.

Prestige TCG LLC may request additional information before determining whether any further assistance can be provided.